Shipping policy
Last updated: October 22, 2026
We're committed to getting your Nexarina gear to you as smoothly as possible. Below you'll find information about pre-orders, processing times, shipping, and delivery.
Order Processing & Pre-Orders
Pre-Season Pre-Orders (Spring 2026)
Orders placed during our Spring 2026 pre-season launch are estimated to ship in mid-November 2026.
In-Season Pre-Orders (November 2026 Onward)
Starting in November, select outerwear will be available for pre-order with an estimated shipping timeframe of 4–6 weeks from the order date.
In-season pre-orders will be available while fabric supplies last. Availability may vary by product, colour, size, and length.
In-Stock Orders
In-stock items are typically processed within 1–3 business days, Monday to Friday, excluding holidays.
Pre-order and processing timelines are estimates. Shipping transit time is additional and begins once your order has been dispatched.
Shipping Options & Delivery Times
Estimated delivery times after dispatch:
- Canada: Standard 5–7 business days | Express 2–4 business days
- United States: Standard 7–10 business days | Express 3–5 business days
- International: Standard 10–15 business days | Express 5–7 business days
Shipping rates and available services are calculated at checkout based on destination and order details.
Delivery estimates are not guaranteed and may be affected by weather, carrier delays, customs processing, or other circumstances beyond our control.
International Duties & Taxes
International orders may be subject to customs duties, tariffs, import taxes, brokerage fees, or handling charges assessed by the destination country or carrier.
Unless otherwise stated at checkout, these charges are not included in product prices or shipping rates and are the customer's responsibility.
Import charges vary by destination, product classification, declared value, and country of origin.
If a shipment is refused or returned due to unpaid import charges, non-recoverable shipping, customs, brokerage, and carrier fees may be deducted from any applicable refund, where permitted by law.
Split Shipments
Orders containing both pre-order and in-stock items may ship together once all items are available.
If you would like your in-stock items shipped sooner, contact info@nexarina.com. Additional shipping fees may apply.
Tracking & Delivery
Once your order ships, you'll receive a confirmation email with tracking information.
Please ensure your shipping address is correct at checkout. Once an order has been processed or dispatched, address changes may not be possible.
If your package is marked as delivered but cannot be located, please check your delivery area and contact the carrier. You can also email us, and we'll assist with an investigation where possible.
Lost, Delayed or Damaged Shipments
If your package appears lost or significantly delayed, email info@nexarina.com with your order number so we can help investigate.
If your order arrives damaged, please contact us as soon as possible, preferably within 7 days of delivery, with photos of the item and packaging.
We'll work with you and the carrier to find an appropriate resolution in accordance with applicable law.
Failed Deliveries & Returned Packages
Customers are responsible for providing accurate shipping information and arranging to receive their deliveries.
Orders returned due to incorrect addresses, failed delivery attempts, refusal of delivery, or unpaid import charges may incur additional shipping and carrier fees.
If your package is returned to us, we'll contact you regarding re-shipment or an applicable refund. Non-recoverable fees may be deducted where permitted by law.
Remote Locations & P.O. Boxes
Deliveries to remote or rural locations may require additional transit time or shipping fees.
Some carriers cannot deliver express shipments to P.O. Boxes. If alternative delivery arrangements are needed, we'll contact you.
Pre-Order Delays & Cancellations
Production and shipping estimates may change due to manufacturing schedules, fabric availability, or logistics.
If your pre-order experiences a significant delay, we'll provide an updated shipping estimate and available options.
To request a modification or cancellation before shipment, email info@nexarina.com. Requests may depend on production status, and all applicable consumer cancellation rights will be honoured.
If we're unable to fulfill your order, we'll contact you to arrange an alternative or refund.
Returns, Exchanges & Perfect Fit Guarantee
Every eligible Nexarina order is backed by our 60-Day Perfect Fit Guarantee.
You have 60 days from delivery to request an eligible return or free fit exchange, subject to our return conditions.
For full details, visit our Refund Policy.
Questions?
Need help with your order, shipping, or delivery? Email us at info@nexarina.com. We're happy to help.
Nothing in this policy limits your rights under applicable consumer protection laws.