Privacy policy

Last updated: March 27, 2026

This Privacy Policy describes how Nexarina ("we," "our," "us") collects, uses, and shares your personal information when you visit, interact with, or make a purchase from our website (the "Site").

Contact

If you have questions, need more information about our privacy practices, or would like to exercise your privacy rights, please contact us at:
info@nexarina.com

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information when you contact us for customer support, fit guidance, returns, or other inquiries.

"Personal Information" means information that identifies, relates to, describes, or can reasonably be associated with you.

Device Information

  • Purpose: To load the Site accurately, improve performance, understand user behavior, prevent fraud, and optimize the shopping experience.
  • Source: Collected automatically through cookies, log files, web beacons, tags, pixels, and similar technologies.
  • Disclosure: Shared with Shopify, analytics providers, and advertising platforms we use to operate and improve our business.
  • Personal Information collected: Browser type, IP address, time zone, cookie data, pages/products viewed, search terms, referral sources, and interactions with the Site.

Order Information

  • Purpose: To process payments, fulfill orders, arrange shipping, send confirmations, provide invoices, communicate with you, screen for fraud, and send marketing communications if you opt in.
  • Source: Collected directly from you.
  • Disclosure: Shared with Shopify, payment processors, and shipping providers necessary to complete your order.
  • Personal Information collected: Name, billing address, shipping address, payment details, email address, phone number, and order history.

Customer Support Information

  • Purpose: To assist with fit guidance, product questions, returns, exchanges, shipping issues, or general customer support.
  • Source: Collected directly from you through email, social media, forms, or customer support messages.
  • Disclosure: May be shared with Shopify, email providers, customer support tools, or shipping partners where needed to resolve your request.
  • Personal Information collected: Order numbers, support messages, fit and sizing notes, and any other information you choose to provide.

How We Use Your Personal Information

We use your personal information to:

  • Operate and improve our website and customer experience
  • Process and fulfill orders
  • Provide customer service and fit support
  • Communicate with you about your order or inquiries
  • Prevent fraud and maintain site security
  • Send marketing emails or SMS messages if you opt in
  • Show relevant advertising and measure campaign performance

Sharing Your Personal Information

We share your personal information only as necessary to operate our business and provide our services. This may include sharing information with:

  • Shopify, to power our online store
  • Payment processors, to securely process transactions
  • Shipping carriers, to fulfill and deliver your order
  • Analytics and advertising platforms, such as Google, Meta, and TikTok, to understand performance and deliver relevant marketing
  • Customer service or communication providers, where needed to support your experience

Nexarina does not sell your personal information.

Email Marketing

If you choose to subscribe to our email list, we may send you promotional emails, product updates, launch information, and other marketing content. You can unsubscribe at any time using the unsubscribe link included in our emails.

SMS Marketing and Text Communications

If you choose to opt in to SMS marketing, we collect your mobile phone number for the purpose of sending promotional messages, launch updates, reminders, and cart-related communications. Message frequency may vary. Standard message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP, or request help by replying HELP where applicable.

We may use cookies or tracking technologies to identify when a shopping cart has been abandoned and may send SMS cart reminder messages if you have opted in to receive text messaging.

We do not sell or share SMS opt-in data, consent records, or phone numbers with third parties for their own marketing purposes.

Cookies & Tracking Technologies

Cookies are small data files stored on your device. We use cookies and similar technologies to improve your browsing experience, remember your preferences, understand how visitors use our Site, and help us deliver more relevant advertising.

We may use functional, performance, analytics, and marketing cookies.

For Shopify’s current storefront cookie list, please visit: https://www.shopify.com/legal/cookies

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Site.

Behavioural Advertising

We may use browsing behavior, purchase activity, and interactions with our Site to deliver more relevant ads through platforms such as Google, Meta (Facebook/Instagram), and TikTok.

  • You can manage ad preferences through your account settings on those platforms.
  • You can also opt out of certain targeted advertising services at optout.aboutads.info.

Legal Basis for Processing

If you are located in the European Economic Area, United Kingdom, or similar jurisdictions, we process your personal information under one or more of the following legal bases:

  • Your consent
  • The performance of a contract, such as fulfilling your order
  • Compliance with legal obligations
  • Our legitimate business interests, such as improving our services, marketing, and fraud prevention

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, enforce our agreements, and support our business operations.

International Data Transfers

Your personal information may be transferred to and processed in countries outside of your province, state, or country of residence, including the United States, where our service providers or technology platforms may operate. These jurisdictions may have different data protection laws than your local jurisdiction.

Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Do Not Track

Because there is no consistent industry standard for responding to "Do Not Track" browser signals, we do not alter our data collection or usage practices when we detect such a signal.

Your Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you
  • Correct or update your information
  • Request deletion of your information
  • Object to certain processing, including marketing
  • Request a copy of your information (data portability)

To exercise your rights, please email us at info@nexarina.com.

EU/EEA/UK: You may have rights under the GDPR or equivalent laws.
California: You may have rights under the CCPA/CPRA, including the right to request access, deletion, or correction of your personal information, and to opt out of certain types of data sharing where applicable.

Minors

Our Site is not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors.

Changes

We may update this Privacy Policy from time to time to reflect changes to our operations, services, technologies, or legal obligations. The updated version will always be posted on this page with the revised effective date.