Refund policy
Last updated: October 22, 2026
Returns, Exchanges & Perfect Fit Guarantee
Every eligible Nexarina order is backed by our 60-Day Perfect Fit Guarantee. If your gear doesn't fit the way it should, we're here to help.
We offer free fit exchanges and easy returns within 60 days of delivery, subject to the conditions below.
60-Day Perfect Fit Guarantee
You have 60 days from delivery to make sure your gear fits. If the size or length isn't right, we'll help you find a better fit through an exchange, subject to availability.
Returns
Returns may be requested within 60 days of delivery. Items must be clean, undamaged, and in resellable condition, with tags attached where possible.
Items may be tried on for fit, but returns may be refused or reduced if they show excessive wear, stains, strong odors, pet hair, damage, alterations, or missing components.
To start a return, email info@nexarina.com with your order number. Once approved, we'll provide return instructions. Proof of purchase is required.
Return shipping costs are the customer's responsibility unless an item arrived defective, damaged, or incorrect, or applicable law requires otherwise.
Free Exchanges
Need a different size or length? Request an exchange within 60 days of delivery, and we'll cover eligible exchange shipping costs.
Exchanges are subject to product availability and item condition requirements. If your preferred size, length, or color is unavailable, we may offer an alternative, store credit, or refund where appropriate.
Damaged, Defective & Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact info@nexarina.com as soon as possible, preferably within 7 days of delivery, with your order number and photos.
We'll work with you to make it right. This reporting timeframe does not limit your statutory rights.
International Orders
International customers are responsible for return shipping costs unless an item arrived defective or incorrect, or applicable law requires otherwise.
Original shipping charges, customs duties, tariffs, import taxes, and brokerage fees are generally non-refundable unless required by law.
Refused or unclaimed shipments may have non-recoverable shipping, customs, return-to-sender, and carrier fees deducted from any applicable refund where permitted by law.
Pre-Orders & Cancellations
Pre-orders are covered by our 60-Day Perfect Fit Guarantee once delivered, subject to our return conditions.
To request a cancellation or modification before shipment, email info@nexarina.com as soon as possible. Changes may depend on production status. All cancellation rights required by applicable law will be honoured.
For pre-order timelines and shipping estimates, please see our Shipping Policy.
Final Sale Items
Items clearly marked Final Sale, gift cards, and products specifically identified as non-returnable are not eligible for standard returns or exchanges, except where required by law.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds for standard returns are issued to your original payment method, typically within 5–10 business days of approval.
Your bank or credit card provider may take additional time to process the refund. If more than 15 business days have passed since approval, please contact info@nexarina.com.
Original shipping charges are non-refundable for standard returns unless required by law. Refunds for statutory cancellations will be processed within applicable legal deadlines.
Questions?
Need help with sizing, returns, or exchanges? Email us at info@nexarina.com. We're happy to help.
Shop with confidence. Nexarina gear is built to fit, and every eligible order is backed by our 60-Day Perfect Fit Guarantee.
Nothing in this policy limits your rights under applicable consumer protection laws.