How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Typically based on height, our Short length fits 5'0-5'3, Regular fits 5'4-5'7 and Long fits 5'8-6'0!

If you are unsure or have any questions please send us a message or an email to info@nexarina.com!

Can I cancel my order?

We are unable to alter or cancel orders at this time. We hope to have a cancellation window one day in the future.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

What is the return policy?

We accept returns within 30 days of the purchase date. However, please note that as a small start-up business, we kindly request customers to bear the cost of return shipping.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

About the brand

What is your mission?

It is our mission to bridge this gap by offering a range of high-quality outerwear and apparel that's specifically designed to empower women to embrace adventure, seek challenges, and break barriers.

What is the goal of your lifestyle line?

Although my business was created for snowboarding and skiing gear. I felt it was important keep the momentum going while I continue to work and test out my outerwear prototypes this upcoming winter.

This line will help get Nexarina’s name out and create some brand awareness! It is also a really great opportunity to try out the line, see the high quality and thoughtful design for yourself before committing hundreds on a jacket and pants.

Lastly, if there is one thing I have really learned throughout this business journey, it is to trust your gut, and my gut was telling me this was the right move. It’s what felt right, and I needed to follow that! 🙌🏻

Get in touch

Have questions about your order, or a general enquiry?