Política de envío

Last updated: March 27, 2026

We work to make shipping as smooth as possible from checkout to delivery. This page explains processing times, transit estimates, duties/taxes, tracking, and what to do if something goes wrong. For returns and exchanges, please see our Refund Policy.

Order Processing

  • Pre-orders: Produced to order and estimated to ship in September 2026. Timelines may shift due to production or logistics. We’ll email updates as they become available.
  • In-stock items: Processed within 1 to 3 business days after payment is received.
  • Business days: Monday to Friday (excluding holidays). Processing time is separate from transit time.

Shipping Options & Estimated Transit Times

Carrier-provided transit estimates begin after your order ships. Exact timing depends on destination, courier capacity, weather, customs processing, and other external factors.

  • Canada
    • Standard: 5 to 7 business days
    • Express: 2 to 4 business days
  • United States
    • Standard: 7 to 10 business days
    • Express: 3 to 5 business days
  • International
    • Standard: 10 to 15 business days
    • Express: 5 to 7 business days

Transit times are estimates only and do not include processing time or customs inspection delays.

Delivery timelines are estimates only and are not guaranteed. Nexarina is not responsible for delays once a shipment has been handed to the carrier.

Rates, Taxes & Duties

  • Shipping rates: Calculated at checkout based on destination, package weight, and selected shipping service.
  • Taxes: Applied at checkout where required by law.
  • International duties/fees: Orders shipped outside of Canada may be subject to customs duties, tariffs, import taxes, brokerage, handling fees, or other charges assessed by the destination country and/or carrier. These charges are not included in our prices or shipping rates and are the responsibility of the recipient.

Customs duties, tariffs, taxes, and import-related fees may vary based on product classification, declared value, order total, and country of origin. Nexarina does not control or collect these charges unless explicitly stated at checkout.

Some carriers may also apply brokerage, customs clearance, disbursement, or handling fees in addition to duties and taxes. These charges are outside of Nexarina’s control and are the responsibility of the recipient unless otherwise stated at checkout.

International customers may be contacted by the carrier prior to delivery to pay applicable import charges. Failure to pay these charges may result in delivery delays, return to sender processing, shipment refusal, or carrier disposal depending on the destination and carrier.

Refused international shipments: If an international order is refused due to unpaid duties, taxes, tariffs, brokerage, or import fees, any refund issued will be less all non-recoverable shipping, customs, brokerage, return to sender, carrier, and administrative charges incurred as a result of the refusal.

Split Shipments (Pre-order + In-stock)

  • Orders that include both pre-order and in-stock items may ship together when all items are available to reduce packaging and emissions.
  • If you would like in-stock items sooner, please contact us. Additional shipping fees may apply for split shipment requests.

Tracking & Delivery

  • Once your order ships, you will receive an email with a tracking number. You can use this to follow your shipment directly through the carrier’s website.
  • Some orders may require a signature on delivery for security purposes.
  • If the carrier marks your package as delivered but you cannot locate it, please contact the carrier first with your tracking number, then email us so we can assist where possible.
  • Delivered scans: Packages confirmed as delivered by the carrier are considered fulfilled. Nexarina cannot guarantee refunds or replacements for items marked as delivered, but we will always do our best to help you open a carrier investigation where applicable.

Nexarina is not responsible for lost or stolen packages after delivery has been confirmed by the carrier. Customers are responsible for providing a secure delivery location.

Address Changes, Failed Delivery & Returned Packages

  • Customers are responsible for ensuring all shipping information is accurate at checkout. Nexarina is not responsible for delays, losses, or additional charges resulting from incorrect or incomplete address information.
  • Once an order has been processed, we may not be able to redirect or modify the shipment.
  • If an order is returned to us due to:
    • an incorrect or incomplete address
    • failed delivery attempts
    • refusal of delivery
    • unpaid import charges
    • or being left unclaimed
  • We may contact you regarding re-shipment options. Additional shipping, customs, carrier, or return fees may apply.
  • If you prefer a refund instead of re-shipment, original shipping charges and any non-recoverable customs/carrier fees are non-refundable.
  • Any refund related to an international shipment that is refused, unclaimed, or returned due to unpaid import charges will only be processed after the shipment is received back (if applicable) and assessed, less all non-recoverable fees.
  • Returned items must meet our standard return conditions. If an item is returned in a worn, damaged, or unsellable condition, a partial refund or no refund may be issued at our discretion.

Remote & Rural Locations / P.O. Boxes

  • We ship worldwide. Delivery to certain remote or rural areas may take longer than standard estimates. Additional surcharges may apply. If so, we’ll notify you before fulfillment.
  • Some carriers do not deliver to P.O. Boxes for express services. If needed, please select a standard shipping service or provide a physical address.

Lost, Delayed, or Damaged Shipments

  • We partner with trusted carriers, but delays can occur due to weather, customs inspections, customs holds, high shipping volume, or other circumstances outside of our control.
  • Shipments may be subject to customs inspections or holds, which can delay delivery. Nexarina is not responsible for delays or actions taken by customs authorities.
  • If your package appears delayed, stalled, or lost in transit, please email info@nexarina.com with your order number and we’ll do our best to assist.
  • If your order arrives damaged, please contact us within 7 days of delivery with photos of both the packaging and the item so we can help.

Nexarina is not responsible for delays caused by carriers, customs, weather, labor disruptions, or other events beyond our control, but we will always do our best to support you in resolving shipping issues where possible.

Nexarina’s liability for any shipping-related claim is limited to the amount paid for the product(s) purchased, excluding any shipping, customs, or third-party fees, unless otherwise required by law.

Carrier Selection

Nexarina reserves the right to select the most appropriate carrier and shipping method for each order unless a specific service is guaranteed at checkout.

Force Majeure

Nexarina is not liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, supply-chain disruptions, labor actions, government restrictions, war, terrorism, epidemics/pandemics, utility outages, or carrier interruptions.

In such cases, we may extend shipping timelines or cancel/partially cancel orders with applicable refunds where appropriate.

Returns, Exchanges & 60-Day Fit Trial

  • Try your gear for up to 60 days from delivery. If it’s not the right fit, you can request a return or free exchange (where available), subject to the conditions outlined in our Refund Policy.
  • Items must be returned in accordance with our policy, including condition requirements such as being clean, undamaged, and not showing excessive wear.
  • To get started, please visit our Refund Policy for full return and exchange instructions.

Questions?

Email us anytime at info@nexarina.com. We’re happy to help.